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GLH HELP CENTER
  • WHAT IS THE GLH FOUNDATION?
    GLH Foundation is a nonprofit 501(c)(3) organization based in Kannapolis, NC founded by April Hill in honor of her late mother Gwenevere Hill. We work directly with insurance providers to verify eligibility and file claims on behalf of our patients.
  • WHY WOULD INSURANCE COVER MY WIG?
    A cranial prosthesis aka medical wig is considered a durable medical equipment for patients who are experiencing hair loss due to medical conditions or treatments like chemotherapy and radiation. Depending on your policy, your insurance company may cover between 80% - 100% of the cost of your medical wig with a prescription from your physician.
  • WHY SHOULD I GET MY WIG THROUGH THE GLH FOUNDATION?
    GLH Foundation stands out as a unique provider of durable medical equipment, committed to assisting patients and working seamlessly with their insurance companies at no cost. Whether it involves liaising with your insurance provider, coordinating with your healthcare provider for a prescription, or collaborating with wig vendors to find the ideal wig, we manage it all while keeping you informed at every stage. Our customers opt for us due to our top-notch products and unparalleled services. Our approach is straightforward and convenient: Step 1: After completing our Qualify through Insurance form, we connect with your insurance company to validate your eligibility. Step 2: We promptly inform you of your coverage amount, guide you in obtaining a prescription from your doctor, and help you select a suitable wig that is fully covered by your insurance. Step 3: We deliver your chosen wig directly to your doorstep and handle all the paperwork on your behalf, including the submission of insurance claims.
  • WHAT INSURANCES ARE YOU IN-NETWORK WITH?
    We are currently in network with Aetna, Cigna, and United Healthcare.
  • WHY DO YOU NEED BY INSURANCE INFORMATION?
    As insurance plans and individual coverage vary, we adhere to a thorough procedure designed to confirm your eligibility and coverage limits, ensuring that our patients are not burdened with any out-of-pocket expenses for their wigs. We utilize the insurance details you provide to contact your insurance provider, posing tailored coverage queries specific to your policy. Once we secure pre-approval and establish an approved coverage amount, we promptly communicate this information to you. This empowers you to select a wig based on your coverage, eliminating the need for any personal payments. Subsequently, we dispatch your chosen wig to your doorstep and handle all the essential paperwork required for insurance claims on your behalf.
  • DO I NEED A PRESCRIPTION FOR MY CRANIAL PROSETHESIS?
    Absolutely! Insurance companies typically mandate that you furnish them with a prescription for a "cranial prosthesis" from a licensed physician. Should you not possess one, we will collaborate with you and your doctor to secure a valid prescription for your Wig/Cranial Prosthesis. If you already hold a prescription, kindly forward it to us via email at glhfoundation57@gmail.com. Upon receipt of your prescription, we will conduct a thorough review to confirm its alignment with the criteria set forth by your insurance provider.
  • WHAT ARE LACE FRONT WIGS?
    The lace front feature achieves the illusion of a naturally seamless hairline. Each strand of hair is meticulously hand-tied to a specific area of sheer lace, although not encompassing the entire cap. This lace front design enables the flexibility of styling the hair away from the face. The majority of these designs are prepped and ready for wear, extending from temple to temple. It's important to note that the lace is crafted from delicate materials and should be treated with gentle care.
  • HOW DO I KNOW MY WIG SIZE?
    Numerous wigs are available in petite, average, and large sizes. In practice, average-sized wigs tend to be suitable for approximately 95% of individuals. To assist you in determining the most appropriate size for your needs, we offer a comprehensive guide for measuring your head.
  • HOW DO I CARE FOR MY WIG?
    When your wig is not in use, it is advisable to preserve its shape by storing it on a wig stand or a mannequin.
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